Privacy notices: Transport, streets and highways

Who we are:

Commissioning:
Communities Section
Commissioning and Strategy
Royal Borough of Windsor and Maidenhead
Town Hall, St Ives Road
Maidenhead SL6 1RF

The lawful basis for processing the information:

Main Primary legislation

Highways Act 1980

How we collect information from you:

Personal data is provided by the customer either by post, telephone, in person or electronically by email or by completing our online forms on the council’s website. Information may also be provided to us from Royal Borough of Windsor and Maidenhead Customer Service Centre and the Land Charges section.

What type of information is collected:

Name, address, contact details, bank details (where cheques are used) and nature of enquiry, for example enquiries about highway extent/status.

How we use the information you have provided:

The information is collected to enable customer enquiries to be resolved.

Who has access to the information about you:

Members of the Commissioning: Communities section have access to your information, along with authorised users of the JADU Customer Relationship Management system.

Who we may share your information with:

Depending on the nature of the enquiry information may be shared with the following:

Internal departments

• Commissioning : Communities section
• Financial Control (for processing cheques)

External companies

• Project Centre
• The Urban Building
• 3-9 Albert Street
• Slough
• SL1 2BE

How long we store your information:

Records are stored permanently.

Does your service utilise automated decision making? – No.