Privacy notices: Environment and waste

Who we are

Sustainability and Climate Change
Royal Borough of Windsor and Maidenhead
Town Hall
Maidenhead SL6 1RF
Email: Flooding.enquiries@rbwm.gov.uk

Lawful basis for processing the information

General Data Protection Regulation Article 6(1)(e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.  
We also rely on the Land Drainage Act, 1991 to provide these services to you. 

How we collect information

You will submit your personal information to us through either an online form, email or paper form. 

What information is collected

We will collect the following information from you: name, address, phone number, email address, payment information, photos, location of work to be carried out.
Please note that your payment information will not be stored and will only be used to process your application. 

How we use the information provided

We are collecting your personal information to facilitate your application to obtain our consent for alterations to ordinary watercourses and to allow you to pay for this service online. 

Who has access to the information about you

Our Sustainability and Climate Change team.

Who we may share your information with

We will not share your information beyond the Sustainability and Climate Change team.

How long we store your information

We will store your personal information for seven years from collection. A record of any work carried out as a result of the application will become permanent record.