List of all privacy notices for human resources, complaints, compliments and comments.
Compliments, Comments and Complaints Team
Town Hall
St Ives Road
Maidenhead
SL6 1RF.
Telephone: 01628 683857
Email: complaintsandcompliments@rbwm.gov.uk
General Data Protection Regulation Article 6(1)(e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
General Data Protection Regulation Article 6(1)(c) Legal obligation.
Equality Act 2010.
Personal information is supplied by service users by email, by phone, in writing, in face to face meetings, by completing our online forms or submitted by third parties such as, families of service users or professionals working with the services users.
Personal information submitted in your complaint, comment, query, request or compliment, including; name, address, contact details, age, gender, ethnic group and disability information.
We use the information provided for services to look into areas of concern they have about the council or about its partner or commissioned agencies and for equality monitoring purposes.
RBWM Council employees.
A complaint may be shared with the relevant contractor or partner agency where applicable.
10 years from closure of the complaint.
Does your service utilise automated decision making? – No