Apply for visitor vouchers and visitor permits

Parking should not commence until a valid permit is approved by the Council. In the meantime, your visitor should find alternative parking. Your visitor will be liable for any Penalty Charges Notices (PCNs) they receive if they do not have a valid permit - even if you have applied for one.

From Monday 17 June 2024 The Royal Borough of Windsor and Maidenhead has started to provide virtual permits to all new or renewal applications. There will no longer be any physical vouchers or permits sent. Residents will be asked to create an account and register their address in the MiPermit system. All permits can be managed, viewed, edited, and activated through the service.

Please read before applying

Vouchers and permits are only available to residents who live in a Resident Permit Area. Not all roads or properties are eligible for Visitor Vouchers / Visitor Permits.

• Eligible residents can apply for Visitor Vouchers and Visitor Permit(s). Both types of permit  will allow visitors to park near your home. Visitor Vouchers and Visitor Permits allow visitors to park in permit holder only bays, or a shared use bay during controlled hours.
• Vouchers and permits will be valid for a period of 12 months or until the permit holder ceases to be a resident of the property which the permit was issued to (whichever is first). 
• Please ensure that sufficient time is given to approve the application. It may take 10 working days to process your application.
• Goods vehicles exceeding 1500 kg, business vans, lorries and buses are excluded from the scheme. Also, you cannot park trailers or caravans whether they are linked or stand alone in a Resident Permit Area. All vehicles must be able to fit into any markings of the bays or area.
• A permit / voucher will be issued according to the Zone you live in.
• The granting of a permit / voucher does not guarantee that a space will be available. Parking is only allowed in the Zone allocated to your permit / voucher. The permit / voucher only entitles your visitor to park in Resident Permit Holders Areas / Bays.
• Notes on the dashboard cannot be accepted in lieu of a valid permit.
• Visitors are not allowed to park in a Suspended parking bay. This will result in enforcement action being taken.
• Permits / vouchers must be activated or edited upon the arrival of your visitor. - Please see under "How to Activate...".

Note

Please note that with your first application you will be asked to follow a two-step process within the MiPermit system.

Step 1 – Complete “Visitor Voucher Application” to verify residency and eligibility for Visitor Vouchers.

Step 2 – After your application is verified and approved by Parking Team, the new application tile will become available (Visitor Vouchers) within “Buy Digital Permits” section of your MiPermit account. You can then make purchases of Visitor Vouchers you require.

Types of Permit

Visitor Vouchers 

These will have to be activated within 10 minutes of your visitors' arrival. - they are sold in multiples of five.  A maximum of 25 can be purchased at any one time. 

Vouchers are sold subject to our fair use policy but there are no set limits.

The vouchers are valid for 12 months. Any unused vouchers cannot be refunded or replaced. 

There are three different time periods that we offer i.e. two hours , six hours or 24 hours and the prices vary as below:

Charges

2 hours - £1.50
6 hours - £3.00
24 hours - £4.50

The reduced rate of £0.50 per voucher only applies to residents of pensionable age (67) who are also in receipt of council tax support. Those eligible will need to provide evidence.

Visitor Permits

Residents of Zones A, B, C, D, E, F, G, H, I, J, K and L are not eligible for a Visitor Permit. 

Maximum number of permits may differ from Zone to Zone.

There is a restriction of one Visitor Permit per resident (up to a maximum of three per household, unless otherwise stated).

Visitor Permits can only be used by a person visiting the resident. The Visitor Permit is a virtual permit and would need to be validated through your MiPermit app or online account..

Charges

First Permit -    £100.00
Second Permit - £150.00
Third permit -   £220.00

Please ensure that you use the correct permit type (first permit, second permit, third permit) when applying, otherwise the application will be refused, and you would need to apply again. You should not park without a valid permit.

How to Apply

To apply you will need to complete a MiPermit application below.

When making your application you will need to have your credit/debit card ready and provide proof of residency, as listed below:

• Council tax bill.
• Property lease agreement.
• Tenancy agreement.
• Utility bill.
• Bank statement or credit card statement.
• Telephone bill.

These must all be dated within the last three months - except for the council tax bill which can be for the latest year.

Proofs are only required on the first application and are not required on any subsequent renewals provided that the information remains the same.  A change of address would require proof documents as it would be classed as a new application.

Apply for a visitor voucher

Apply for a visitor voucher - Aged over 67

Apply for a visitor permit

How to activate your Visitor Voucher

A Visitor Voucher can be activated up to 14 days in advance via the App, Website and Phone options, Text activations are instant. Please see below methods of activation:

MiPermit App

Log in to your account in the same manner as you would on the website. Click the menu button (three stacked horizontal lines) to reveal the permits option, select this and then select activate visitor Voucher.

You will need to enter your visitors vehicle registration number and select the type of visitors permit to use (if you have various types), the date/time to activate the permit, and the duration required.

Website

Login to your MiPermit portal and click “Activate Visitor Voucher”. Alternatively, you can select “Manage Digital Permits” and select “Visitor Voucher”.

You will need to enter your visitors' vehicle registration number and select the type of visitors permit to use (if you have various types), the date/time to activate the permit, and the duration required.

Phone

To activate a permit over the phone, please call 0345 505 1155 and select option 1. When calling in to park a visitors' vehicle, please allow for waiting time.

We will require the vehicle registration, starting time and ending time of the stay.

Text

You will need to have the mobile number that you are using linked to your account. Text VISITOR followed by the registration of the vehicle to 61600. As your visitor permits are only one duration, this will create a stay for your visitor.

SMS costs to 61600 may vary depending on your network provider. Please contact your provider for more information.

A visitor permit will only be active once you have received a text message back confirming that it is active.

How to amend registration on your Visitor Permit

To amend the registration on your permit, log in to your online account and click "Manage Digital Permits".

Click on the current active permit and you can then select "Edit Registrations" from the permit details displayed. Amend as required and save. This will make an immediate change.

You can also amend registration using the MiPermit app. Log in to your account and click Permits from your menu.

Click “edit” on the current active permit to amend the Registration(s) of your visitors' vehicle onto the permit. Amend as required and save. This will make an immediate change.

Failure to provide the relevant documentation will mean the application will not be processed and the permit will not be issued. Your visitor will be liable for any PCN(s) issued during this process.

We aim to process your application within 10 working days.