Why is my claim showing as provisional?

This is because you haven’t submitted your claim for approval. Please follow the instructions below:

To view the claim, select ‘View all time and expenses’ on Self Service.
If you cannot see your provisional claim, you can search for it via the start date.
Once you select your provisional claim, select submit at the bottom of the page.
Please note to submit the claim, you will be taken to another page which will ask you to input your password and select the ‘Submit’ button once again.