Collection of large items

We offer a collection service for the removal of large household items and non-commercial items. We do not collect from commercial properties.

• We can collect up to five items,
• Collections are made on Wednesdays and Thursdays,
• We can only collect items from outside the front of your property with easy access.
• Items need to be ready for collection from 7am on the agreed collection day and will be picked up at some point during the day.
• We cannot offer a time slot or let you know when they've collected the item.

There is a charge for this service:

• 1 x Item = £42.50
• 2 x Items = £49.50
• 3 x Items = £57.50
• 4 x Items = £64.50
• 5 x Items = £71.50
• Fridge / freezer = £42.50

If you are in receipt of housing benefit a reduction fee is available.

We can only collect the following items and any item must be able to be lifted by a maximum of two people:

• Washing Machine/Tumble Dryer/Spin Dryer,
• Cooker/Microwave/Dishwasher,
• Fridge/Freezer - except for American style fridge/freezers,
• Sofa (three piece suite classed as three items),
• Armchair/Chair,
• Table (Table and four chairs classed as five items),
• Footstool,
• Bed (can include mattress and headboard),
• Wardrobe/Chest of Drawers,
• Mattress,
• Carpet/Rug/Underlay (per room),
• Television,
• Desk/Cabinet/Bookcase/Shelf Unit,
• Standard Lamp/Coat Stand,
• Computer Monitor/Standalone Computer,
• Electric Radiator/Printer/HiFi/Music System/DVD player/Video player,
• Hoover/Vacuum Cleaner/Ironing Board,
• Cot.

We do not collect any glass items or mirrors - if you have a sideboard with glass doors you must remove them before collection.

Please note:

• The items need to be presented at the edge of the property boundary (front) with easy access.
• Your booking cannot be amended once your request has been submitted.
• We are unable to provide a refund in the event of customer cancellation or if the items have been left in an unsuitable location.

To book a collection, please call the council's customer service team on 01628 683800.