FOI001022 FOI IT

SIP Trunking

Have you implemented SIP?

If yes, when does the contract expire?

Who is your SIP provider?

The email address of the primary contact for this contract?

Team Licences

Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences?

If not, is that something you are considering?

Telephony

What is your current telephony system?

How many users of the telephony system?

When is the contract up for renewal?

The email address of the primary contact for this contract?

Contact Centre

What contact centre solution is the council using?

How many agents does the contact centre employ?

How many agents are concurrently working?

When is the contract for the contact centre ending?

Mobile phones

Who is your current mobile phone provider?

How many mobile connections?

When is the contract up for renewal?

How long do you contract for (24 or 36 months)?

The email address of the primary contact for this contract?