196501-490936 FOI Council Tax

1.What is the name of your Local Authority? 2. What type of Council are you? (e.g District Council, Unitary authority, etc) 3. How many properties are registered for Council Tax in your area 4. Within your Revenues and Benefits service, what of the following can residents submit/apply for via a digital form? (tick all that apply) • Single Person Discount • Direct debit • Change of Address • Payment arrangement • Student disregard/exemption • Severely Mentally Impaired disregard/exemption • Disabled Band reduction • Council Tax Support • Online benefit calculators • Person in hospital or care home • Other disregard discounts (e.g. carers) • Discretionary Housing Payment • Discretionary Council Tax discount (section 13a) • Other, please state 5. Do you have plans to introduce and/or improve your digital online forms within the next 2-3 years? If answered yes, please state what type of online form. 6. Please provide the annual cost of providing digital forms? 7. Of the following, please choose the top three reasons why your council offers the facility for residents to submit information/apply for reductions via an online form? (Tick all that apply) Efficiency Cost savings Accessibility Accuracy (reduction of errors) Sustainability (environmental impact) Data management/reporting Improved service Automation 8. What measures do you have in place to ensure accessibility for individuals with disabilities when accessing these digital forms 9. What measures do you have in place to ensure accessibility for individuals where English is not their first language when accessing these digital forms 10. What measure(s) do you have to support residents who lack digital skills or who do not have access to digital communication