Defining Patient Care Transport Services
This request is related to Patient Care Transport Services. This is defined as:
• Non-Emergency Patient Transport Services – for example, transport provided for outpatient attendance, dialysis and hospital discharges and interfacility transfers, including bariatric patients
• High Dependency Unit (“HDU”) Transport – for example cardiac, end of life, ED transfers and neo-natal services. This should exclude urgent care transfers
• Falls services – providing support for individuals who have fallen within their home, where a non-emergency team is sent to assess the individual for injuries and make their surroundings safe
Freedom of Information request
The request is laid out in more detail below. There are four questions that I am submitting as part of this Freedom of Information request:
Question 1:
Are the Patient Care Transport Services provided in your Windsor and Maidenhead Borough region provided by an in-house or outsourced provider?
For the purposes of this question
• “In-house” is defined as transport that is provided directly by the Windsor and Maidenhead Borough.
• “Outsourced” is defined as transport provided by third-parties. These may be privately owned organisations and/or public organisations such as NHS Ambulance Trusts.
Question 2:
What was the annual spend on Patient Care Transport Services in your Windsor and Maidenhead Borough region over the past five years across both in-house and outsourced providers? What journey and passenger volumes were associated with this spend?
• If the information exists, please break this information down across the three areas identified about (NEPTS, HDU Transport, Falls services Tables are provided below for this
NEPTS Units 2019 2020 2021 2022 2023
Spend value
In-house GBP
Outsourced (NHS Ambulance Trusts)
GBP
Outsourced (Other 3rdparty)
GBP
Total GBP
Number of trips made
In-house Number
Outsourced (NHS Ambulance Trusts)
Number
Outsourced (Other 3rdparty)
Number
Total Number
Number of unique patients served
In-house Number
Outsourced (NHS Ambulance Trusts)
Number
Outsourced (Other 3rdparty)
Number
The response to Question 2 should enable the following table to be completed. Please be clear in the response what time period is being referred to (i.e., calendar year vs. tax year)
Total Number
HDU Transport Units 2019 2020 2021 2022 2023
Spend value
In-house GBP
Outsourced (NHS Ambulance Trusts)
GBP
Outsourced (Other 3rdparty)
GBP
Total GBP
Number of trips made
In-house Number
Outsourced (NHS Ambulance Trusts)
Number
Outsourced (Other 3rdparty)
Number
Total Number
Number of unique patients served
In-house Number
Outsourced (NHS Ambulance Trusts)
Number
Outsourced (Other 3rdparty)
Number
Total Number
Falls Services Units 2019 2020 2021 2022 2023
Spend value
In-house GBP
Outsourced (NHS Ambulance Trusts)
GBP
Outsourced (Other 3rdparty)
GBP
Total GBP
Number of trips made
In-house Number
Outsourced (NHS Ambulance Trusts)
Number
Outsourced (Other 3rdparty)
Number
Total Number
Number of unique patients served
In-house Number
Outsourced (NHS Ambulance Trusts)
Number
Outsourced (Other 3rdparty)
Number
Total Number
Question 3:
If outsourced providers are used to deliver Patient Care Transport Services in your region, please list the outsourced providers that are currently providing these services. Please also specify for each provider:
• The start and end date of their current contract (not including any extensions)
• Whether there is an optional extension period and how long this extension period is
• How many bidders participated in the last tender round for each contract
Please provide this for each of the three areas outlined above (NEPTS, HDU services, and Falls services)
Question 4:
What is your budgeted spend on Patient Care Transport (across NEPTS, HDU services, and Falls services) in the financial years, 2023-24 and 2024-25?