Short Description
IT Service Contract
Reference number
FOI196501-297885
Date
25/11/2022
Request
I am carrying out some research in relation to various organisations and how they manage their IT service desk, so I would appreciate your feedback.
If you could let me know the answer to the following questions:
• Which ITSM service tool do you currently use?
• When will you next be carrying out a review of this ITSM service tool ?
• As part of any review, will you be looking at other ITSM service tools ?
• Who is the best contact in relation to your ITSM service tool ?
• What are their contact details ?