Community Trigger

The community trigger is a means by which victims of persistent anti-social behaviour (including incidents of hate) in the Royal Borough can request a review of their case. Once the community trigger process has been requested, the relevant agencies, which may include the local authority, police, health providers and/or social housing, will work together and decide whether any further action can be taken to resolve the issue.

It is important to remember that community trigger is not for making a complaint or reporting new anti-social behaviour cases.

If you want to make a complaint about the way in which an organisation has dealt with your case, you should enquire with them about their complaints procedure.

A community trigger can be applied for if you feel that no one is dealing with the anti-social behaviour problems you are experiencing.

If you have already reported the problem to the Royal Borough, police or housing provider, the community trigger is a way for you to ask the agencies to review your case. It will make sure we work together to try and solve the problem.

Criteria for requesting a community trigger

The Community Trigger can be used when either:

three reports of anti-social behaviour have been made by one person to the council, police or registered social landlord about the same issue in the last six months, and you feel no action has been taken; or
five individuals have separately reported related issues in the last six months and feel no action has been taken. These must be separate incidents and not different residents reporting the same incident.

All reports must have been reported within one month of the incident occurring.

Appeal process

If you disagree with the outcome of your Community Trigger application, you can submit an appeal.

You should request an appeal within 21 working days of receiving your outcome letter and action plan.

A community trigger may only be escalated to the Community Trigger panel where one of the following measures is satisfied:

The Community Trigger Case Review has failed to consider a relevant process, policy or protocol;
The Community Trigger Case Review has failed to consider relevant factual information.

When you submit an ASB Case Review appeal application the role of the Community Trigger Panel will be to consider:

that due processes have been undertaken in relation to your case
ensure that the nominated relevant bodies involved in your case have properly and effectively undertaken the review.

In considering the appeal, the Community Trigger panel can either:

uphold the appeal and refer the case back to the relevant bodies, asking them to consider a particular process, policy or protocol not previously considered; or
determine that the Borough Council and nominated relevant bodies have reviewed the case, considering all relevant policies, process and protocols satisfactorily in line with the Community Trigger process.

How to request a Community Trigger

You can apply for the Community Trigger by completing the following referral forms:

Report: Community trigger group complaint

Report: Community trigger individual complaint